C. No. IV/16/101/2010 Comp

Dated:  8/03/2010

          Sub.: Annual Maintenance Contract of Computers and other related accessories for Chennai – I Central Excise Commissionerate – Reg

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 This office has got a wide range of PCs and other computer related accessories / peripherals (as per the annexure enclosed) and is seeking quotations from reputed vendors, from Chennai City alone, for entering into Annual Maintenance Contract for these PCs, etc. for the year 2010 – 11.

The prerequisites and other terms and conditions for considering the AMC for this office are: 

1. Two qualified Resident Service Engineers should be posted permanently between 9.00 AM to 06.00 PM on all working days, exclusively for this office.  If required, they will be required to stay back after office hours and even on holidays too, to attend to any emergency work.

2. If the faulty components / computer(s) are not rectified within the same working day, necessary equivalent stand by components / computer(s) shall be provided on the following day for smooth functioning of office work and the original component/computer(s) taken shall be returned within a week’s time after rectification otherwise penalty of 1% of the total AMC charges will be deducted per day from agreed payment, against downtime of more than 24 hours in an individual case where standby is not provided.

3. The AMC shall cover comprehensive contract for all parts of the machine including Printer Heads / Key Boards / Mouse, etc.

4. Maintenance shall include installation of all kinds of Software including O.S., Virus scanning, etc., which will be provided by this office.

5. The Resident Service Engineers should maintain Log Registers of all calls attended/Pending issues/preventive maintenance records and details of all replacement of spares.

6. No component(s) / spare(s) / computer(s) shall be removed without informing the competent authority.

7. Payments will be made on quarterly basis only after satisfactory completion of each Quarter.

8. Since all maintenance / installations are within Chennai City, no TA/DA/any other Allowance will be paid to the staff of the Contractor.

9. The agreement shall be in force for 12 months and is liable to be terminated at any time by giving notice of one month by either party.

10. The successful bidder has to enter into a comprehensive Memorandum of Understanding (MoU) with the Department and shall abide by it.

11. List of Clientele with Name & Address, Tel. No. of the clients shall be submitted at the time of submission of quotations.

All quotations should be addressed to:

along with your quotation should reach this office in a Sealed Cover on or before 5:00 PM on  15.03.2010 and the sealed cover may be superscribed as “Tender for AMC of Computers, etc. in  Chennai – I”

 

Encl.: List showing number of Computers and other peripherals to be maintained during the AMC period from 01.04.2010 to 31.03.2011.

To:

All Notice Boards in Chennai I/II/III/IV/ Service Tax Com’te / Divisional offices

 

Copy to:

The Home pages of Internet, Chennai – I